FAQ
FREQUENTLY ASKED QUESTIONS
Orders are typically processed and shipped within 3-7 business days. Delivery times vary depending on your location and chosen shipping method. You can find more information about shipping times in our Shipping Policy.
Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more details and a list of countries we ship to.
Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
We provide detailed size guides for each product to help you find the perfect fit. If you have any questions about sizing, feel free to contact our customer service team for assistance.
Yes, all our products are 100% authentic and handmade by our skilled artisans. We take pride in ensuring the highest quality craftsmanship for every item we offer, providing you with unique pieces that reflect our commitment to excellence.
Yes, we offer complimentary gift wrapping services for all orders. All orders come beautifully wrapped in AŪRÁ's signature gift box, adding an extra touch of elegance to your gift presentation.
AŪRÁ chooses to collaborate with the finest artisans, adhering to our standards of excellence and quality, regardless of their geographic location. Our products are predominantly crafted in the Dominican Republic, where we uphold our commitment to exceptional craftsmanship.
You will automatically receive a magazine about AŪRÁ's heels with your order. It's complimentary and included as part of your purchase.